Case Study

Located in Estonia, Carvex Autoteenindus has been setting themselves apart from their competitors through their dedication to helping customers in the auto repairing industry. They pride themselves in giving the extra mile in automotive repairing, upgrading and after-service checks.

Challenges

• Despite the clear benefit Carvex Autoteenindus is providing to their client, the arrangement of their processes becomes unclear due to the complexities they are providing.
• Resources like tools, workstations and technicians were overlooked and hard to track down.
• Missed out orders per week due to miscalculation of service providing.

Choosing Retry

Retry stands out from many work order management tool due to its seamless integration with point of sale and booking system. The combination of CRM and work order management system helps organize the workflow effectively. Retry empowers Carvex Autokeeindus with better tracking and integrated management of all work flows. Also thanks to the integration with its inventory system, purchase order can be placed within a few click eliminating the admin time in operations.

Results

Omni Reporting

Great reports that Retry has helped their business to both lowering expenditure and wave of growth. Using Retry's extensive and detailed reports, they can accurately track Cost of Goods and keeping an eye out of where their operational costs to be efficient to track. They have also experienced better control over their inventory.

Superior Workforce Management System

Retry’s cloud-based platform allow user to manage their technician, labour and work order from anywhere — a huge plus during their rapid growth. They were able to manage multiple branches in a centralised office remotely thanks to the all-in-one

CRM

Carvex Autoeenindus used to manage their sales pipeline via Gmail. It was not easy and caused many confusion among the sales team.

With Retry, Carvex Autoeenindus was able to set up multiple pipelines in a few minutes, each tailor-made to suit their different sales approaches – inbound and outbound sales.

Carvex Autoeenindus uses the Retry, not only to keep track of past conversations with potential customers and existing customer as they move along various pipelines, but also to centralise the communication (e.g. emails, calls) at one place, while providing appropriate access right to each employee.