Case Study

Carvex Autoteenindus

Located in Estonia, Carvex Autoeenindus has been setting themselves apart from their competition through their dedication to helping customers in the auto repairing industry. They pride themselves in going the extra mile in automotive’s repairing, upgrading and other extended service.

Challenges

• Despite the extra benefit Carvex Autoeenindus is providing to their client, the arrangement of the work order were chaotic due to the customisation they are providing.

• Resources like tools, workstations and technicians were overbooked and not able to track usage.

• Material use varies per order due to customisation of service providing.

Choosing Retry

Retry stands out from many work order management tool due to its seamless integration with point of sales and invoicing system. The combination of CRM and work order management system provide an end-to-end solution. Retry’s sophisticated work order management tools allow tracking and integrated management of all work flows. Also thanks to the integration with the inventory system, purchase order can be placed within a few click, minimising the effort spent in operations.

Results

Omni Reporting

Omni reports that Retry has helped their business in both inventory organization and ease of growth. Using Retry’s extensive and detailed reports, they can accurately track Cost of Goods Sold, factoring in the cost of labour time spent which used to be difficult to track. They have also expressed their appreciation of the user-friendly user interface.

Superior Workforce Management System

Retry’s cloud-based platform allow user to manage their technician, labour and work order from anywhere — a huge plus during their rapid growth. They were able to manage multiple branches in a centralised office remotely thanks to the all-in-one

CRM

Carvex Autoeenindus used to manage their sales pipeline via Gmail. It was not easy and caused many confusion among the sales team.

With Retry, Carvex Autoeenindus was able to set up multiple pipelines in a few minutes, each tailor-made to suit their different sales approaches – inbound and outbound sales.

Carvex Autoeenindus uses the Retry, not only to keep track of past conversations with potential customers and existing customer as they move along various pipelines, but also to centralise the communication (e.g. emails, calls) at one place, while providing appropriate access right to each employee.