Retry – the Rebirth of Email

Unlocking the power of electronic mail

At Erply we have re-imagined the companywide use of email, and upgraded, modified and improved on a tool which only 30 years ago revolutionised the way we do business. Reply is a platform to keep all your organisation’s emails in one place, containing advanced CRM functions, our company wide mailbox helps you stay on top of internal and customer communications, while ensuring transparency and security, at a fraction of the cost of our competitors. 

Reply’s function is to unite your teams, improve workflow, provide transparency, and accountability; to execute functions and take action which is timely and targeted. Task and performance critical information all in one place, customisable, immutable and simple to use. A tool to literally bring everyone in the company onto the same page.

Retry is an addition to the growing suite of Erply products. designed to improve efficiency, ease workflow, stay organised and give your team the tools they need to meet your customers expectations.

Traditional inboxes are limited in their functionality and the way they interconnect. It is easy to lose important emails in the sea of information or get tangled up in data laws. With Reply company emails take on their own life, becoming dynamic, results driven, and secure. Now you can guarantee ‘no email is left behind’. Where client response is highly visible and actionable, with the Retry helicopter view.

Features

• Pool all your company emails, creating a ledger which stakeholders can easily store, refer and respond to. 

• Create an integrated communication flow where actions can be assigned, actioned and easily tracked. 

• Filter by topics, link relevant emails between departments and individuals, pull info from APIs, interface between sales, invoicing, or customer service, to provide a prompt and seamless customer experience. 

• Serves as a backup for your data and your colleagues, facilitating teamwork and group work

• Calendar, client registry, prior communication log, assigned tasks, progress updates, and multiple filters – all in one place

How did you live without this tool?

Summary

Rather than crumbs of data scattered about, slice the data from a digital loaf, as and when it is required. Imagine Reply is the tree trunk, in the forest of communications, the branches are the teams, and emails the leaves. And the platform rooted in your current API.

A tool to drive not just good but great customer service

The essence of effective customer service is about having information which is current, correct and easy to access. For utilisation by small and large organisations, easy to adapt and link to existing software and CRM functions. A unified centralised customer communication device, where actions are easy to assign and message response flow makes it easy to manage. A customer facing product and a box of tricks which allows anyone authorised to forward and assign emails. 

With Reply multiple people can manage and assign tasks. If you are in sales, customer support, booking services or project management – this is a funnel where you can deposit and retrieve all the strands of communication, oversee all the threads and understand the big picture. You won’t be able to lose emails, or have to vertically scroll searching for messages and  losing valuable time .

Everything is collected, stored, easy and quick to cross reference. The email Ledger that simplifies the process of integration and democratises information. Integrated company wide inbox, where you can filter by topics, link emails, pull info from other systems,  emails can be gathered, sorted, and assigned